Freshdesk CRM

Freshdesk CRM caters to businesses of all sizes with a focus on providing an enjoyable experience for both users and customers alike.

Freshdesk CRM has been designed with customer satisfaction as the primary goal, giving companies the ability to deliver excellent service to their customers through coordinated support systems. Positioned to cater to businesses that wish to ensure revenue and brand image are maintained, Freshdesk CRM aims to provide quick solutions by minimizing repetitive tasks through automation, including the facility to create a company-specific knowledge base to reduce the need for one-to-one support. 

A ticketing system is used to streamline operations through Freshdesk CRM, ensuring communication within the organization is accurate and solutions can be reached as quickly as possible. With all contact methods gathered into a single platform, users have the freedom to resolve issues in the best way possible, and a unique video game-inspired rewards system aims to make this an enjoyable experience for staff, improving productivity and job satisfaction.

Accessible through both iOS and Android purpose-built apps, Freshdesk is a cloud-based CRM with multiple pricing options to meet different business needs.

Software features

  • API Access
  • Contact Management
  • Database Management
  • Integrations
  • Product & Price Control
  • Sales Gamification

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Quick spec

Product details

Supplementary Features

  • Customer Service Automation
  • Social Relationship Management

Customer Size

  • Small
  • Medium
  • Enterprise

Other Features

  • Multiple Locations
  • Customizable

Hosting Method

  • Cloud

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Freshdesk CRM

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