Salesforce is a CRM cloud-based solution which caters towards companies of all sizes – it is a single platform intended to manage all aspects of sales, service, marketing, and analytics, through area specific “Clouds” in order to meet specific business needs.
With separate “clouds” for each arm of their CRM, Salesforce provides solutions suited for companies who wish to engage in different aspects of the modern consumer space while maintaining the ability to segregate operations between teams, avoiding over-complication while still allowing for cross-communication. Salesforce offers different services through separate price plans, so businesses only looking for partial CRM functionality can adjust their service level and costs to fit their needs.
Salesforce’s Community Cloud enables customer self-service and effective management through an online community, giving customers the freedom to access information and advice concerning their business with the company. Through this, they aim to reduce the need for dedicated customer service and improving the overall experience. Through Sales Cloud, Salesforce aims to make selling easier and more effective through predictive lead scoring which recommends the best action to boost revenue and productivity.
A fully cloud-based system, Salesforce is accessible through any device, including iOS and Android, with customizable pricing on a usage basis.
- API Access
- Contact Management
- Contract Management
- Database Management
- Funnel Reporting
- Partner Tracking
- Performance Reporting
- Pipeline Management
- Sales Gamification
- Quotation Handling
- Task Assignment
- Territory/Quota Management
- Customer Service Automation
- Marketing Automation
- Social Relationship Management
- Multiple Locations
- Multiple Currency
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