Freshsales is sales and customer service tech provider Freshworks’ CRM offering. It integrates phone and email so that calls and emails can be sent directly from the platform, which allows sales teams to streamline prospect communications. Communication is also made more efficient by the email alerts, which tell you when an email is opened and when the customer has clicked on a link.

Freshsales offers strong analytics and reporting functionalities which offer insights on sales-ready buying signals and behaviors, so sales teams know when to act for the best outcomes. The analytics also show prospects’ engagement level, context, and online behavior, to help make conversations with future customers relevant to their interests and needs.

As well instigate sales conversations, Freshworks helps to manage the sales pipeline more effectively.  It tracks the progress of deals and gives your professionals chance to add tasks, set up meetings and contact the customer from their individual deal card.  

Freshsales CRM comes in four packages: sprout, blossom, garden, and estate. The ‘sprout’ package is free, and users can scale up as their company needs. The most basic package offers basic reporting, built-in communications and iOS and Android app. The most advanced ‘Estate’ package offers a reports dashboard, advanced customization, rules-based lead scoring and segment integration.  

All the Freshsales plans include 24/ 7 email support and 24 hours, 5 days a week phone support.  

Software features

  • API Access
  • Contact Management
  • Database Management
  • Funnel Reporting
  • Integrations
  • Performance Reporting
  • Pipeline Management
  • Task Assignment
  • Territory/Quota Management

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Quick spec

Product details

Supplementary Features

  • Customer Service Automation

Customer Size

  • Small (1-50 users)
  • Medium (51-200 users)

Other Features

  • Multiple Locations
  • Multiple Currency
  • Customizable

Hosting Method

  • Cloud

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