Infor Customer Experience Suite

The Infor Customer Experience Suite (ICES) is an enterprise solution that includes CRM and comes tailored to one of five industries. ICES is in use across the distribution, financial services, high tech and electronics, retail and manufacturing industries.

The Infor CRM package is designed with flexibility and accessibility in mind. The platform allows users to customize both desktop and mobile applications and tailor workflow, business management and productivity tools to individual teams and users.

Advanced security features and integration with third party software such as Gmail, Outlook and social media platforms such as LinkedIn and Twitter are also key facets. A purpose-built middleware solution, Infor’s Intelligent Open Network, supports further integration with existing ERP packages.

The Infor CRM package is available as an on-premise, cloud or hybrid solution. There are flexible pricing options, including concurrent licenses and mobile-only subscriptions.

Software features

  • Contact Management
  • Database Management
  • Integrations
  • Performance Reporting
  • Product & Price Control
  • Quotation Handling
  • Task Assignment

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Quick spec

Product details

Supplementary Features

  • CPQ
  • Marketing Automation

Customer Size

  • Small (1-50 users)
  • Medium (51-200 users)
  • Enterprise (201+ users)

Other Features

  • Customizable

Hosting Method

  • Cloud
  • On-premise

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Infor Customer Experience Suite

Infor Customer Experience Suite

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