Infor Customer Experience Suite

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The Infor Customer Experience Suite (ICES) is an enterprise solution that includes CRM and comes tailored to one of five industries. ICES is in use across the distribution, financial services, high tech and electronics, retail and manufacturing industries.

The Infor CRM package is designed with flexibility and accessibility in mind. The platform allows users to customize both desktop and mobile applications and tailor workflow, business management and productivity tools to individual teams and users.

Advanced security features and integration with third party software such as Gmail, Outlook and social media platforms such as LinkedIn and Twitter are also key facets. A purpose-built middleware solution, Infor’s Intelligent Open Network, supports further integration with existing ERP packages.

The Infor CRM package is available as an on-premise, cloud or hybrid solution. There are flexible pricing options, including concurrent licenses and mobile-only subscriptions.

Software features

Contact Management
Database Management
Integrations
Performance Reporting
Product & Price Control
Quotation Handling
Task Assignment
Cloud
On-premise

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Quick spec

Product details

Supplementary Features

CPQ
Marketing Automation

Customer Size

Small (1-50 users)
Medium (51-200 users)
Enterprise (201+ users)

Other Features

Customizable

Hosting Method

Cloud
On-premise

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