SuiteCRM is an open-source CRM application, meaning it is free to download, modify and distribute. It is aimed at businesses that desire control over their CRM customizations and a move away from traditional subscription-based CRM packages.

SuiteCRM is designed to cut implementation costs and offer clients complete freedom over their implementation and data storage. It is scalable and continually improved; a quarterly release cycle means users are kept up to date with the latest features all year round.

The package comes with three modules; workflow, sales, and portal. The workflow module is designed to streamline repetitive tasks, manage upcoming activities, and model business processes while the sales module is dedicated to sales-related administration, such as contract renewals and quotation generation. Finally, the portal acts as a central hub for teams to manage their client interaction via a secure website.

SuiteCRM is built using cloud technologies and there is no software for users to install. Coupled with a dedicated mobile client, this means the system is available around the world and on any device. Extra features such as integration with third-party software or client-specific customizations are also available at a fixed price. Support packages are provided on an annual subscription basis.

Software features

  • Contact Management
  • Contract Management
  • Database Management
  • Integrations
  • Quotation Handling

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Quick spec

Product details

Supplementary Features

  • CPQ
  • Customer Service Automation
  • Marketing Automation

Customer Size

  • Small (1-50 users)
  • Medium (51-200 users)
  • Enterprise (201+ users)

Other Features

  • Customizable

Hosting Method

  • On-premise

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