Zoho CRM is a cloud-based software package aimed at small to medium-sized businesses. Companies can download the software for free for up to 10 users, making it suitable for firms new to CRM.
A key feature is Zoho CRM’s multichannel support, which allows users to keep track of all their client interactions in a single place, regardless of whether they take place online, over the phone, or in person. Moreover, the Phonebridge functionality gives users the ability to start calls and view client information from the same place.
SalesSignals is part of a new Zoho CRM release that allows users to reach out to sales prospects in real-time. A live prospects feed allows users to watch their customers interact with their marketing campaigns and engage them in conversation.
The free version of Zoho CRM is available indefinitely for up to 10 users and clients only pay for additional users or features beyond the core set. The premium packages are available on a per-user, per-month pricing structure and include extra functionality such as macros, inventory management, and customization. All versions of Zoho CRM are available via iOS and Android applications.
- API Access
- Contact Management
- Database Management
- Funnel Reporting
- Performance Reporting
- Pipeline Management
- Sales Gamification
- Task Assignment
- Territory/Quota Management
- Customer Service Automation
- Marketing Automation
- Social Relationship Management
- Small (1-50 users)
- Medium (51-200 users)
- Enterprise (201+ users)
- Multiple Locations
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