Really Simple Systems releases rebuilt CRM for open source

Software provider Really Simple Systems has launched a completely rewritten version of its cloud-based CRM.

Rebuilt from the ground up, ‘CRM Version 5’ shifts the software away from Microsoft to an open source-based model. It also offers a number of new features designed for an intuitive user experience, including drag and drop customization, a global search bar, easy data move and merge options and pull-out support draws on each page.

Whilst the launch marks a significant change in direction for the vendor, Really Simple Systems remains focused on providing software to the SMB market, according to CEO John Paterson.

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He said “Unlike some CRM vendors, we haven’t created a cut down version of something more complex. Really Simple Systems is directly addressing the needs of small businesses with a CRM that’s quick and easy to use, yet has all the sales and marketing functionality needed.”

Version 5’s features are designed to reflect the company’s emphasis on customer service says marketing manager Helen Armour.

She added service. “We have also put a lot of effort into developing our support tools alongside the CRM.

“We have new self-help tools within the product with links directly to our Customer Support Hub. Importantly, the information has been written by our Sales and Marketing team so it’s easy to follow and understand.”